Refund and Returns Policy
At Rich Audio, I do everything I can to ensure my customers are satisfied with their purchase. If you are unhappy with your order, you can return it under the following terms and conditions.
“Change of Mind” Returns
By law, “change of mind” is not a legitimate reason to return a product and expect a full refund. However if there’s some reason your new Bose Pro purchase wasn’t the right decision, I will do everything I can to help. You can return a product within [4] days of the date of delivery to you, provided that the product is in its original, unused condition and unopened packaging.
Please note:
- Products must be unused, unassembled, and in their original packaging.
- Any signs of wear, use, or damage may result in your return being declined.
Return Process
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Contact me: Email or phone me to discuss within the return period to initiate your return.
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Shipping Returns: Returns are at the buyer’s expense. Once your return request is approved, you will need to arrange and pay for the return shipping. I recommend using a tracked and insured freight service, as we are not responsible for items lost or damaged in transit.
Return Address available on request
Exclusions
Certain products cannot be returned:
- Items sold and invoiced as “ex-demo”
- Products that have been used, damaged, or are not in their original condition and packaging.
Damaged or Faulty Items
This policy does not cover warranty repairs or returns for faulty products. If your item is faulty or damaged upon arrival, please refer to the [Warranty and Faulty Goods Policy].
Need help?
If you have any questions regarding the refund and returns policy, please contact me – info@richaudio.co.nz.
New Zealand Consumer Guarantees Act
Nothing stated on this page excludes, reduces, or counters your rights under the New Zealand Consumer Guarantees Act.